Terms of Service

1. Acceptance of Terms and Service Description

By accessing or using The Healthy Truth ("we," "our," or "the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our Service.

The Healthy Truth provides AI-powered health consultation services through our proprietary "Healthy Doc" AI assistant, as well as access to licensed healthcare providers for telemedicine consultations. Our Service includes:

• AI health chat consultations (informational only, not medical advice)
• Video or async consultations with licensed doctors ($79 per session)
• Medical weight loss program qualification assessments
• Prescription request and refill services (where legally permitted)
• Health education content and resources

2. Medical Disclaimer and Limitations

MEDICAL EMERGENCY WARNING: The Healthy Truth is not an emergency service. If you are experiencing a medical emergency, call 911 immediately. DO NOT USE THIS SERVICE FOR EMERGENCY MEDICAL SITUATIONS.

Not Medical Advice

THE AI CONSULTATION SERVICE PROVIDED BY HEALTHY DOC IS FOR INFORMATIONAL PURPOSES ONLY AND DOES NOT CONSTITUTE MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. The information provided should not be relied upon as a substitute for professional medical advice from qualified healthcare providers.

No Doctor-Patient Relationship

Use of the AI chat feature does not create a doctor-patient relationship. A doctor-patient relationship is only established when you book and complete a consultation with one of our licensed healthcare providers.

3. HIPAA Compliance and Privacy

Privacy Notice: Your health information is handled according to our Privacy Policy. AI chat conversations are processed securely but are NOT HIPAA-protected. Only consultations with licensed providers are HIPAA-protected.

We work with trusted healthcare partners to provide our services, including:

• Electronic health record providers
• Telemedicine platforms and doctor networks
• Medical qualification and assessment services
• Partner pharmacies

Important: AI chat conversations are NOT protected by HIPAA. By using the AI chat feature, you consent to this processing.

4. User Responsibilities and Prohibited Uses

Accurate Information

You agree to provide accurate, current, and complete information about yourself and your health. Providing false information may result in inappropriate health guidance and account termination.

Prohibited Activities

You may not:

• Use the Service for any illegal or unauthorized purpose
• Share your account with others or use another person's account
• Attempt to obtain prescriptions through fraudulent means
• Harass, abuse, or threaten healthcare providers or staff
• Reverse engineer, decompile, or attempt to extract the source code
• Use the Service to generate content that violates any law
• Circumvent any security measures or access restrictions

5. AI Consultation Terms

AI Limitations and Accuracy Disclaimer

CRITICAL - AI IS FREQUENTLY INCORRECT: Healthy Doc AI assistant is frequently incorrect and should not be relied upon for any medical decisions. The AI may hallucinate, provide false information, or give harmful advice.

Healthy Doc AI assistant:

• Is frequently incorrect and may provide false or misleading information
• Cannot diagnose medical conditions
• Cannot prescribe medications
• Cannot replace professional medical evaluation
• May hallucinate or fabricate medical information
• Is not trained on current medical guidelines
• Cannot access your actual medical records
• Is not suitable for emergency situations
• Should never be used as the sole source of health information

Your Acknowledgment and Assumption of Risk

YOU ACKNOWLEDGE AND ASSUME ALL RISKS: By using the AI chat feature, you acknowledge that you understand the AI is frequently incorrect, may provide harmful advice, and that relying on AI responses without professional medical verification could result in serious harm or death. You assume all risk and responsibility for any consequences of using this service.

6. Licensed Provider Services

Medical services are provided by licensed clinicians engaged through OpenLoop Health, an independent professional corporation network located at OpenLoop Tower, 317 6th Ave, Des Moines, IA 50309. These providers are independent contractors, not employees of The Healthy Truth. We do not control or direct the medical judgment or treatment decisions of these providers.

OpenLoop Health Partnership: OpenLoop Health Inc. is a third-party beneficiary of these Terms with rights to enforce provisions related to their platform services, provider network, and clinical operations.

Provider Discretion

Healthcare providers maintain complete discretion to:

• Accept or decline to treat any patient
• Prescribe or refuse to prescribe medications
• Refer patients to in-person care when appropriate
• Terminate a consultation if deemed necessary

7. Prescription Services

Prescription Eligibility

Prescription services are only available where legally permitted. Not all medications can be prescribed via telemedicine. Provider discretion and medical necessity determine all prescriptions.

Controlled Substances

WE DO NOT PRESCRIBE CONTROLLED SUBSTANCES THROUGH OUR PLATFORM. This includes but is not limited to:

• Opioid pain medications
• Benzodiazepines
• Stimulants for ADHD
• Sleep medications classified as controlled substances

8. Prescription Fulfillment and Shipping

Shipping Compliance

Prescription shipments will follow all applicable federal and state laws. Adult signature may be required at delivery for certain medications as required by law.

Shipping Restrictions and Responsibility

Shipping restrictions may apply based on medication type and destination. We are not responsible for shipping delays or issues once medications leave the pharmacy.

9. Partner Pharmacies

We work with the following partner pharmacies to fulfill prescriptions:

Note: Partner pharmacies may change and this page is kept current with our active partnerships.

10. State Coverage

Currently offering services in all 50 states plus Washington D.C. Some services may not be available in all 50 states or Washington D.C. Subject to change.

Healthcare providers are licensed in specific states where they practice. You must be physically located in a state where the provider is licensed at the time of consultation.

11. Pharmacy Choice

You may use any pharmacy of your choice. If you prefer, we can transmit prescriptions to one of our partner pharmacies listed on our site.

12. Weight Loss Medication Disclosure

FDA-Approved Weight Loss Medications: Our weight loss program offers FDA-approved GLP-1 medications including semaglutide (Wegovy®, Ozempic®) and tirzepatide (Mounjaro®, Zepbound®) when clinically appropriate.

Clinical Assessment and Selection

Your provider will determine the most suitable medication based on your medical history, current health status, and treatment goals. Specific brands and formulations depend on clinical assessment, insurance coverage, and availability.

13. Payment Terms

Consultation Fees

All consultations with licensed providers (video or async) cost $79 per session. Payment is required before the consultation begins. All fees are non-refundable. Cancellations must be made at least 24 hours in advance.

Insurance

We do not accept insurance at this time. You may be able to submit receipts to your insurance for reimbursement, but we make no guarantees about insurance coverage or reimbursement.

14. Intellectual Property Rights

All content, features, and functionality of the Service, including but not limited to text, graphics, logos, and software, are the exclusive property of The Healthy Truth or its licensors and are protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from any part of our Service without our express written permission.

15. Limitation of Liability

IMPORTANT LIMITATION: TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE HEALTHY TRUTH'S TOTAL LIABILITY FOR ANY CLAIMS UNDER THESE TERMS SHALL NOT EXCEED ONE DOLLAR ($1.00).

WE SPECIFICALLY DISCLAIM LIABILITY FOR:

• Reliance on AI responses that are frequently incorrect
• Delayed medical care based on AI recommendations
• Misinterpretation of AI-generated health information
• Technical failures or AI hallucinations
• Any medical outcomes or complications
• Failure to seek appropriate emergency care

IN NO EVENT SHALL THE HEALTHY TRUTH BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION:

• Personal injury or death
• Lost profits or revenues
• Loss of data
• Medical outcomes or complications
• Failure to receive appropriate medical care

16. Indemnification

You agree to indemnify, defend, and hold harmless The Healthy Truth, its officers, directors, employees, agents, and affiliates from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:

• Your use or misuse of the Service
• Your violation of these Terms
• Your violation of any law or third-party rights
• Any medical outcomes resulting from your use of the Service
• Your failure to seek emergency medical care when appropriate

17. Dispute Resolution

Binding Arbitration

Any dispute arising from these Terms or your use of the Service shall be resolved through binding arbitration in accordance with the American Arbitration Association's rules. The arbitration shall be conducted in Delaware.

Class Action Waiver

YOU AGREE TO RESOLVE DISPUTES ONLY ON AN INDIVIDUAL BASIS AND WAIVE YOUR RIGHT TO PARTICIPATE IN ANY CLASS ACTION OR CLASS-WIDE ARBITRATION.

Opt-Out Right

You may opt out of binding arbitration within 30 days of accepting these Terms by sending written notice to support@thehealthytruth.com.

18. Termination and Account Suspension

We reserve the right to suspend or terminate your account at any time for:

• Violation of these Terms
• Fraudulent or illegal activity
• Abuse of the Service or staff
• Creating multiple accounts
• Any other reason at our sole discretion

You may terminate your account at any time through your account settings or by contacting support.

19. Data Security and Breach Notification

We implement reasonable security measures to protect your information. However, no system is 100% secure. We cannot guarantee absolute security of your data.

In the event of a data breach affecting your Protected Health Information, we will notify you within 60 days as required by HIPAA.

20. Third-Party Services and Electronic Communications

Our Service integrates with third-party services including:

• AI chat processing (NOT HIPAA-protected)
• Electronic health records
• Telemedicine platforms
• Medical qualification forms
• Partner pharmacies

Electronic Communications Consent

Electronic Communication Agreement: By using our services, you consent to receive communications from us and our healthcare partners through electronic means including email, SMS, secure messaging, and in-app notifications for appointment reminders, test results, prescription updates, and other healthcare-related communications.

We are not responsible for the practices of third-party services. Their use is governed by their respective terms and privacy policies.

21. Governing Law

22. Severability and Entire Agreement

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

These Terms, together with our Privacy Policy, constitute the entire agreement between you and The Healthy Truth regarding the use of our Service.

23. Contact Information

24. Additional Healthcare-Specific Terms

State Licensing

Additional state licensing requirements may apply. Please refer to our State Coverage section for current availability.

Continuity of Care

Our Service is designed for episodic care and is not a replacement for having a primary care physician. We encourage you to maintain a relationship with local healthcare providers for ongoing medical needs.

25. Acknowledgment and Acceptance

By using The Healthy Truth, you acknowledge that:

• You have read and understood these Terms of Service
• You agree to be bound by these Terms
• You are at least 18 years old
• You understand the limitations of AI health consultations
• You will seek emergency care when appropriate
• You consent to arbitration and waive class action rights